Contact Us
Please contact the appropriate department for your email inquiries.
If you have already ordered, Click Here to find your Airwaybill/Tracking Number.
Please review the Quick Answers below before using this form. In order to direct your question to the appropriate department, please select the subject of your email inquiry from the list:
North America Toll Free: 1-866-621-6886
International: 1-604-677-5365
Quick Answers
I have a question about how to order your product.
Order PrimeGENIX™ DIM 3X online using your credit card here.
I have a question about your product and would like some information.
We understand your need to make an educated decision about our product, and for this reason, we have addressed many common product questions online.
Please visit here for questions regarding the nature of the product and product ingredients.
I want to know the status of an order I have already placed.
Tracking numbers can be found here.
I am not happy with this product and want a refund.
Request a Return Merchandise Authorization here
I need to update my shipping address information.
Please be advised that if your package has already been shipped via UPS or DHL, it must be rerouted by the recipient. You may change the delivery address of the package yourself by contacting the courier with your tracking number. If your order has not been shipped, please provide alternate shipping instructions in the form above.
I wish to cancel my order.
In order to ensure fast and efficient customer service, please include your order number, date, and time of purchase in the form above.
I received SPAM, which appears to be promoting your product.
We do not condone spamming and take this very seriously. Please forward a copy of the offending email you received here, so we can take appropriate action.